Frequently Wagged Questions
Got questions? We’ve got answers! Check out some of our most frequently asked questions to help you find the perfect product for your pup. If you don’t see what you’re looking for, feel free to reach out!
What makes Mochi & Michi different from other pet brands?
What makes Mochi & Michi different from other pet brands?
At Mochi & Michi, we believe in giving back to your dog for all the unconditional love they give you. Every product is designed to feel like a little thank-you gift—from our ZenComfort Collar to our Mealtime Mat. Our minimalist aesthetic, ergonomic designs, and premium materials create a line that’s stylish, modern, and gentle on your dog. No more rubbing. No more fuss. Just comfort they can feel.
How do I choose the right size for my dog?
How do I choose the right size for my dog?
Each product page features a size guide tailored to that specific item. We recommend measuring your dog’s neck and chest using a soft tape measure and comparing it to our size chart. If your pup is between sizes, we suggest sizing up for extra comfort.
What if I order the wrong size?
What if I order the wrong size?
No worries, we offer easy exchanges! If the size isn’t quite right, simply reach out to our support team within 7 days of receiving your item. We’ll guide you through a quick exchange process. Due to hygiene reasons, we do not accept returns on worn, used, or washed items unless faulty.
Are your collars and harnesses suitable for everyday use?
Are your collars and harnesses suitable for everyday use?
Our ZenComfort Collar and CloudComfort Harness are built for daily wear, and are lightweight, breathable, and designed to move with your dog. Whether you're going on a morning walk or an afternoon adventure, your pup stays comfortable all day long.
Do your leashes work with other brand collars and harnesses?
Do your leashes work with other brand collars and harnesses?
They sure do. Our ZenComfort Leash is designed with a universal clip that works seamlessly with most collars and harnesses. However, for a perfectly coordinated set (and ultimate comfort), we recommend pairing it with our ZenComfort Collar or CloudComfort Harness.
Is the Mealtime Mat really non-slip?
Is the Mealtime Mat really non-slip?
Yes! The Mochi & Michi Mealtime Mat is made with high-grip silicone that helps it stay firmly in place, even with the most enthusiastic eaters. It also has raised edges to contain water and food spills, keeping your floors safe and clean.
Are the Mochi Morsel Bowls dishwasher safe?
Are the Mochi Morsel Bowls dishwasher safe?
They are! Our ceramic Morsel Bowls are not only chic and sturdy but also dishwasher-friendly. Just pop them in the top rack for an easy clean.
Can I use the Mealtime Mat for both food and water bowls?
Can I use the Mealtime Mat for both food and water bowls?
Definitely. The extra-long design of our Mealtime Mat easily fits multiple bowls, perfect for food and water side by side. It also works great for multi-dog households.
What is your return policy?
What is your return policy?
We accept returns of unused, unwashed items within 7 days of delivery. If something’s not quite right, just get in touch with us, and we’ll help make it right. We guarantee covering manufacturing defects, but not wear-and-tear or chewing damage. Due to hygiene reasons, we do not accept returns on worn, used, or washed items unless faulty. To help avoid issues, please refer to our sizing guide and contact us if you’re unsure before purchasing. Return shipping is the responsibility of the customer unless the product is deemed faulty. For all return inquiries, email: woof@mochiandmichi.com
How can I change the shipping address?
How can I change the shipping address?
Email or contact as soon as possible. If the order hasn’t shipped yet, we will try to accommodate the update email: woof@mochiandmichi.com
How do I track my order?
How do I track my order?
You will receive a tracking link via email when your order ships.
Still Have Questions?
Still Have Questions?
Our team is here for you and your pup. Just reach out to woof@mochiandmichi.com and we will help with anything from product advice to personalized sizing recommendations.
Because your dog deserves the best and we are here to help you give it to them

