Effective Date: 16/02/26

Welcome to the Mochi & Michi website (the “Site”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase from www.mochiandmichi.com.

By using our Site, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We collect personal information that helps us provide the best experience for you and your pup, including:

• Contact Information: Name, email address, shipping and billing addresses, and phone number.
• Order Information: Payment details (processed securely via third-party processors), order history, and product preferences.
• Device Information: IP address, browser type, and cookies to improve website performance and user experience.
• Marketing Preferences: Email or SMS opt-in status and interactions with marketing communications.

2. How We Use Your Information

Your information is used to:

• Process and fulfill orders
• Communicate with you about your purchase or inquiries
• Improve your experience on the Site
• Send personalized offers, updates, and exclusive Mochi & Michi content (only if you’ve opted in)
• Analyze and optimize the Site’s performance and marketing efforts

At Mochi & Michi, we use your data to enhance your relationship with us—not to exploit it.

3. Sharing Your Information

We don’t sell your personal data. We only share your information with:

• Trusted third-party service providers who help us operate our Site and fulfill orders (e.g., payment processors, shipping carriers)
• Analytics and marketing platforms to better understand our customers and improve our services
• Legal authorities when required to comply with law or protect our rights

4. Cookies & Tracking Technologies

We use cookies and similar technologies to personalize your experience and understand how our site is used. These include:

• Essential Cookies: For secure checkout and basic site functionality
• Performance Cookies: To analyze traffic and improve performance
• Marketing Cookies: To provide relevant advertising (if applicable)

You can manage cookie settings in your browser at any time.

5. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Opt-out of marketing communications at any time
• Request a copy of the data we hold about you
• Withdraw consent for us to process your data

To exercise your rights, email us at woof@mochiandmichi.com.

6. Data Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the Internet is 100% secure, so we cannot guarantee absolute security.

7. Children’s Privacy

Mochi & Michi is not intended for children under 13. We do not knowingly collect personal information from children. If we discover this has occurred, we will delete the information immediately.

8. Third-Party Links

Our website may contain links to other websites (like Instagram or shipping providers). We’re not responsible for the privacy practices of those sites—please review their policies before providing personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Effective Date.” We encourage you to review it periodically.

10. Contact Us

Have questions? We’re here for you.
Email: woof@mochiandmichi.com

Because your dog gives you unconditional love—your data should be treated with the same respect.

Elegant. Ethical. Effortless. That’s the Mochi & Michi way.